01Supplier and customer status
Huberway software services are offered for business/professional purposes under the B2B terms. A merchant storefront may sell to consumers in its own name. Identify the seller before buying. Actual purpose and applicable law determine consumer status; a checkbox or company field cannot waive mandatory rights. Huberway software terms do not make Huberway the seller of a merchant’s goods.
02Before payment
The order must display seller/contact, main characteristics, currency, total payable including applicable taxes, delivery/additional costs, payment method and timing, term, cancellation and recurring charges. Optional extras require a positive choice. A trial must disclose any conversion, first charge and cancellation deadline. Promotions must identify eligibility, dates and exclusions. Do not infer a live purchase from a price illustration or catalogue listing.
03Withdrawal, refunds and guarantees
For EU consumer distance contracts the usual withdrawal period is 14 days, subject to applicable exceptions. Starting a paid service early requires the legally required express request and information; loss of a digital-content right requires the applicable express consent and acknowledgement, rather than acceptance inferred from browsing. Statutory conformity rights and remedies for goods/digital services remain available. Contact the identified seller about the order; Huberway’s own purchase enquiries go to hello@huberway.com.
Where an online consumer contract carries a withdrawal right, the seller must also provide the applicable online withdrawal function, with an explicit confirmation step and a durable receipt recording its content and transmission time. In Italy this is governed by Consumer Code Article 54-bis, applicable from 19 June 2026. A return request requiring a reason does not substitute for the statutory withdrawal route; subscription non-renewal is a separate action.
04Renewals and complaints
Automatic renewal must be clearly disclosed and affirmatively agreed where required, with a usable cancellation route and notice of material price changes. No generic no-refund clause removes mandatory remedies. Raise a complaint with the identified supplier; competent courts and applicable ADR rights remain available. The EU ODR platform was discontinued in 2025 and is not a complaint route offered here. These B2B terms do not impose a Wyoming forum on a consumer contrary to mandatory law.